This is part ONE of FOUR pages that offer advice and explanations as to why Google has denied your removal request.
- Complete removal of result, the webmaster as ALREADY removed the url (404 error) or instructed google NOT to index the page.
- The web page still exists but the webmaster has removed the offending information (ie your name or personal info).
- The site refuses to help you. Can Google remove sensitive personal info?
- Remove inappropriate content from Safesearch filtered results.
The Google removal tool can be found here.
1) Complete removal of a search result (first option in the tool)
Q – 404 error page removal request was denied. Why?
A – 404 errors should be removed fairly quickly, use this tool from Web Sniffer to check the web page as it gives you the true header response of the page. If you see a 200 (ok) a 302 (found/redirect) or other number then the Google removal tool will deny your request. You want to see a 404(not found) or 410(gone) in Web Sniffer. Even if the original web page reads “page not found” you still need to confirm the header response as that is what Google will look at.
Here is a screenshot from Web Sniffer, use it to check 404 errors:
Q – The webmaster has inserted a meta tag called “noindex” and Google has denied my request. Why?
A – Check the noindex tag is in the correct place on the page and that it doesn’t contain any errors.
The tag should look like any of these:
<meta name=”googlebot” content=”noindex”>
<meta name=”googlebot” content=”noindex” />
<meta name=”robots” content=”noindex”>
<meta name=”robots” content=”noindex” />
The technical help document can be found here.
How to locate the meta tag on the web page:
- Go to the web page
- Move mouse over some white space and right click
- Select “source” or “view source”
- The meta tag should appear sandwiched somewhere between the tag <head> and </head> near the top of the page along with other tags.
If the meta tag is incorrectly written or placed outside of the <head> </head> section then your request may be denied.
Q – The webmaster has created a robot.txt line that tells search engines not to visit the page. Why has my removal request been removed?
A – The most common reason is because the site owner has incorrectly formatted the robots.txt line. Below is an example of what to look for:
It must match the url you are trying to remove and must be placed in a file called robots.txt.
As an example, here is Google’s robots.txt file and here is Yahoo’s. You should check the robots.txt file for the website you are trying to remove a page from.
It will look something like this: